The Town of Lancaster Property Record Online System (“PROS”) is an interactive assessment website that allows property owners to search property information for any property in the Town of Lancaster. The Town of Lancaster PROS website allows property owners to review property assessment information, property inventory and search for comparable sales and assessments.

Town of Lancaster Assessor’s Office




Assessor's Office Information 


Rebecca Baker, Assessor

e-mail: rbaker@lancasterny.gov


Nancy Carlon, Real Property Appraiser

e-mail:    ncarlon@lancasterny.gov


21 Central Avenue

 Lancaster, NY 14086


PH: (716) 683-1311

FAX: (716) 681-7054


OFFICE HOURS: Monday - Friday 8:00 am - 4:00 pm 


News, Updates, and Information


Grievance Day Instruction 


Board of Assessment Review


If a property owner is dissatisfied with their assessment, they may appeal to the Board of Assessment Review on Grievance Day - Tuesday, May 24 from 2:00 - 4:00 and 6:00 - 8:00.  To file an appeal, a complaint form (NYS form RP-524) must be completed and filed with the assessor's office.  Complaint forms are available in the assessor's office or in the link below.  Once we receive the completed form, an appointment will be scheduled.


You can submit the completed form in person at our office, drop it in the drop box or by mail.  NO email's will be accepted.  Please indiciate on the top of the completed form if you would like an appointment.  Once we receive the completed form, you will receive a call from our office to schedule an appointment.


You also have an option for a mail - in review.  Complete the NYS RP-524 form; submit the form along with any supporting documentation to the assessor's office by 4:00 pm on Tuesday, May 24.  


All decisions will be mailed by July 1, 2022.  NO decisions will be made at the time of the hearing. 




NYS RP-524 Form



Tips for a successful grievance day:


1.  If you have an appraisal; submit that with the completed form.


2.  Do not come to the board and say "my assessment is way too high, I can't afford the taxes!"  As much as they would like to help you out, they cannot take that into consideration.  It is all about making sure your property is being assessed  at its correct vaue. 


3.  Provide evidence such as pictures of areas that are different from what one would expect looking at the property from the road.  Remember the assessor does not enter the home or building.  The property could look like it is in average condition, well                      maintained from the outside.  The assumptioln will be that the same applies on the inside.  If there is damage, old kitchens/baths, gutted rooms, etc these will  definately affect the value of your property. 


4.  Make sure the inventory that is on file is correct.  


5.  Be sure all paperwork is completed in full.  The assessor's office may NOT do it for you.  They can offer assistance, but cannot tell you what to write down.  You must have a value in mind that you are requesting.  Asking for just any kind of reduction will not         work.  


6.  Find other properties that are similar to yours as possible, with a current lower assessed value or a lower sale price from 7/17 to 7/19.  These were the sales used to determine your value.  Remember to consider the following; square footage, style of home,            number of bedrooms, number of baths, fireplaces, garage, a/c, basement type.  
















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